How our guarantee
actually works.

All projects are billed in two installments: 70% upon project kickoff (after the brief is signed) and 30% upon delivery (within 7 days of receipt of final files). The kickoff invoice secures your slot in our production calendar and covers initial design, strategy, and dedicated team time.

For monthly retainer engagements (Partner tier), the full monthly fee is invoiced at the start of each cycle. Cancel any time with 14 days’ notice; unused decks in the current cycle do not roll over.

Our guarantee window opens the moment we deliver your final files and runs for 14 calendar days. During this window, you may invoke the guarantee if the final deliverable materially fails to meet the written brief signed at project kickoff and we cannot resolve the gap within your contracted revision rounds.

Materially failing to meet the brief means: a missing required slide category, a structural deviation from the agreed narrative, factual or data-visualization errors introduced by us, or a final design materially inconsistent with the approved direction at the mid-point review. Subjective stylistic preference outside the brief is not covered.

Covered (refundable):

• Deviation from the signed creative brief that cannot be resolved within revision rounds
• Factual or data-viz errors introduced by us, not provided by you
• Failure to deliver within the contracted turnaround (excluding force-majeure or client-caused delays)
• Use of templates, AI-generated filler, or third-party assets in violation of the engagement

Not covered (non-refundable):

• Change of mind, reorganization, or cancelled meeting after kickoff
• Late, incomplete, or contradictory client-provided content (copy, data, brand assets)
• Stylistic disagreements outside the brief and approved mid-point direction
• Out-of-scope additions or pivots requested after the brief is signed
• Decks delivered, used in a meeting, and reported as unsatisfactory after the meeting
• Refund requests filed outside the 14-day window

Email hello@fourcreative.studio within 14 days of final delivery with the subject line “Guarantee Claim — [Project Name]” and include: (a) the signed brief, (b) the final deliverable, and (c) a specific list of how the deliverable departs from the brief. We acknowledge within 1 business day and respond with a resolution within 5 business days.

Resolutions are tiered: first an offer of additional revision rounds at no charge, then a partial refund proportional to the impacted scope, then a full deposit refund if no resolution is acceptable to both parties. We document each step in writing.

Approved refunds are processed within 10 business days via the original payment method. ACH and wire refunds may take additional bank processing time (typically 3–5 business days on top of the processing window).

If a full refund is issued, all intellectual property rights to the deliverable revert to Four Creative Studios. The client agrees not to use, present, distribute, or modify the refunded work in any public or private capacity. Partial refunds retain shared usage rights as defined in the original engagement.

We resolve disputes in good faith first. If escalation is required, disputes are governed by the laws of the State of Texas and resolved in Dallas County. The full terms of engagement are detailed in our Terms of Service and the executed Statement of Work.